VESSEL CLUBベッセルクラブ
VESSEL CLUBベッセルクラブ
For your precious time at Vessel Hotels,
"Vessel Club”
, a new hotel membership program, has been established.
In addition to the existing point program,
we will add services and benefits
that are truly needed by our customers by listening to their feedback.
For you, your family, and your city,
we look forward to your continued support
as we continue to grow together with you.
Club member benefits
BENEFITS
1
Cash back is possible
Points program
Club members earn points based on their room rate:
7 Points–11 Points
(hereinafter “pt”) based on their membership rank.
You can use 1 Points as 1 yen toward a discount on your accommodation charges.
Save by staying
For every 100 yen spent on lodging by members who stay at the hotel,
7 Points–11 Points
(hereinafter “pt”) will be awarded.
About Membership Ranks
Discount on accommodation price
You can use the accumulated Points for hotel discounts. 1pt = 1 yen, you can get a discount from 1 yen.
Enter at the time of reservation (can be changed on My Page after reservation)
Cash back
Accumulated Points can be cashed back.
You can redeem in 3000 yen units (1 yen = 2 pt).
Even if you do not stay at a hotel, you can receive cash back through bank transfer, convenience stores (LAWSON), bank ATMs (Seven Bank)
(LAWSON), ATM (Seven Bank), and Amazon gift certificate.
You can choose how to receive your cash back.
Please click here to see how to use this service.
1
reservation
Please make your reservation through the official website.
Log in or register as a new member
Please use it.
Search
2
Accommodation
No procedure is required on the day of your stay.
Points will be awarded at checkout.
3
exchange
The accumulated Points can be used from the next reservation.
My page
2
Choose how to receive it
Cashback
Use your accumulated Points to stay at a hotel
Do it in a way that suits you
You can get cashback!
Cash back
Even if you don't stay at a hotel
Do it your way
You can receive cashback.
Payment methods include bank transfer, convenience store pick-up (LAWSON),
There are various options, including bank ATMs (Seven Bank) and Amazon gift certificates.
Points can be exchanged in increments of 3,000 yen (1 yen = 2 points).
*Cashback is possible up to 30,000 yen (= 60,000 points) per transaction.
Bank transfer
| Pick-up time | 24 hours *Transfer time is maintenance time. Except, During the bank's business hours This is limited to the above. *Foreign banks and some credit unions and trust banks Correspondingly There may not be one. |
|---|
Convenience store pickup
(LAWSON)
| Pick-up time | 7:00-22:00 *Inquiries accepted until 9:30 p.m. *The maximum amount that can be received is 27,000 yen. |
|---|
Bank ATM
(Seven Bank)
| Pick-up time | 24hours |
|---|
Amazon Gift Card
| Pick-up time | 24hours |
|---|
1
Log in
After logging in as a member, click "Points Exchange" on your My Page.
Member login here
Click on "Exchange for products" under cashback, enter the number of Points want to redeem, and apply for cashback.
1 share = 6,000 points Cashback = 3,000 yen.
Example) 3 units = 18,000 points Cashback = 9,000 yen
* Regardless of the number Points you own, the maximum number of points you can use is 10.
*After submitting your application, you will receive an email confirming your product exchange application.
2
Receive information email
After applying, you will receive an email with the following subject line within 1-7 days regarding receipt.
Subject: "[Vessel Hotels] Information on how to select your pick-up method"
From：hq_vesselhotels@vessel-group.com
*The email will be sent to the email address registered in your membership information.
*Depending on the email software you use, the email may be classified as spam. If you do not receive the notification email, please check your spam folder or change your settings.
3
Pick-up
To receive your cashback, please log in using the ID and password provided in the email you received.
Select your receipt method and follow the instructions on the page to receive your cashback.
*After logging in, the page of our affiliated company, Wellnet Co., Ltd., will be displayed.
Receive via bank transfer
Pick up at convenience store (LAWSON)
Receive at a bank ATM (Seven Bank)
Receive with Amazon Gift Card
3
Even more enhanced by ranking up
Rank system
As you rank up, you will receive even more services, such as an increase in Points grant rate!
Regular member
For accommodation charges (excluding tax)
7 %
Points (7pt for every 100 yen) will be awarded
Silver Member
For accommodation fee (excluding tax)
8 % of
Points (8 points per 100 yen) are awarded
Gold member
For accommodation charges (excluding tax)
9 %
Points (9pt for every 100 yen) will be awarded
platinum member
For accommodation fee (excluding tax)
10 %
Points (10 points per 100 yen) will be awarded
Diamond Member
For accommodation charges (excluding tax)
11 %
Points (11 points for every 100 yen) will be awarded.
Based on Points earned over one year
Rank Up
If you earn Points as follows within the fiscal year (April 1st to March 31st of the following year), your rank will be upgraded from the 2nd of the month following the month in which the points were earned.
[First-time registration] Regular Member
[Earn 2,000 points annually] Upgraded to Silver Member
[Earn 6,000 points annually] Upgrade to Gold Member
[Earn 10,000 points annually] Upgrade to Platinum Member
[Earn 30,000 points annually and stay 50 nights or more] Upgrade to Diamond Member status
*If you do not earn the required Points Points within the fiscal year (April 1st to March 31st of the following year), your membership stage will be downgraded from April 1st of the following year.
[Important Notice Regarding Member Benefits]
・Only reservations made through the official website are eligible.
This offer is only available if the member makes the reservation and stays at the hotel themselves. Even if multiple rooms are reserved, only the room where the member is staying is eligible.
• Your membership rank at the time of booking will apply. (Even if your rank changes on the day of your stay, the rank at the time of booking will be used as the basis.)
(*1) The complimentary mineral water offer is not available at some locations. Day-use plans are also excluded.
(*2) Please request late check-out at check-in. Early check-in is only available if the room is ready on the day of arrival. Both services are subject to availability. If you wish to guarantee availability in advance, an additional fee will be charged according to each hotel's regulations.
(*3) For day use or other plans with specified check-in and check-out times, or for accommodation plans that include late check-out/early check-in, you cannot use the member benefit of late check-out/early check-in in conjunction with the plan.
(*4) The complimentary breakfast for Diamond members includes breakfast for all guests staying in the same room. However, this offer does not apply to day use or day trips to the hot springs that do not involve an overnight stay.
(*4) This offer cannot be combined with the breakfast-included plan, and no refunds will be given.
4
Register as a member and receive the e-mail newsletter
Members-only discount・
great coupons
If you make a reservation while logged in as a member, you can make a reservation at the member price.
*Membership prices are not applicable to some plans.
Better than regular price
If you make a reservation while logged in as a member, you can make a reservation at the member price.
*Membership prices are not applicable to some plans.
"E-mail magazine limited coupon"
Check to receive
When registering as a member, or Edit member information in
You must be set to receive e-mail newsletter limited coupons.
We will send you limited coupons 3-4 times a month via email newsletter.
1
reservation
After logging in as a member on the official website, please proceed to the reservation page.
Search
2
Enter coupon code
There is a field for entering a coupon code on the reservation information entry screen, so enter the coupon code written in the email newsletter to complete your reservation.
How to join
STEP
1
Join now
Register from the official website "New Member Registration".
No admission fee or annual membership fee is required.
You can register for free.
2
Temporary registration completion email
Receive
To the registered customer's address,
"[Vessel Hotels] Temporary Registration Completion Email"
You will receive an email.
3
Click on the URL
Main registration
Click the URL of the email you received and click
It will be the main registration. After registration is complete
"[Vessel Hotels] Thank you for registering as a member.
You will receive an email with the subject "Yes".
FAQ
FAQ
- overview
-
Please tell me how to join.
You can join from "New Member Registration" on the official website.
-
Do I need an admission fee or an annual membership fee?
No admission fee or annual membership fee is required. You can register for free.
-
I don't have an email address, can I join?
You must register your e-mail address to join. If you do not have an email address, you will not be able to join.
-
Will the Points awarded be given to the guest?
no. It will be given to those who have registered as a member (email address registration) on the official website. If you wish to give Points to the guest, please register and make a reservation by yourself.
-
Will Points be awarded for all bookings made through the official website?
No. Package plans with air tickets and JR tickets on the official website are external products and are not eligible for Vessel Club Points.
-
When I applied for membership, I said, "This e-mail address has already been registered with another member. Please register another e-mail address."
You may have already registered as a member. In that case, please log in once to confirm, or prepare a new e-mail address and register.
-
Where can I find my membership information?
You can check it from "My Page" on the official website.
-
Do you have a membership card?
There is no membership card. You can check the details of Points from "My Page".
-
Can I participate in the new Points program without registering as a member?
No, I can not.
The new Points program is available only to customers who have registered as members.
Also, even if you have already registered as a member, if you make a reservation without logging in as a member, Points will not be awarded. -
Please tell me the flow of membership registration.
Customer "New member registration" Register on the screen
↓
An email with the subject "[Vessel Hotels] Temporary Registration Completion Email" will be sent to the registered customer's address.
↓
The customer clicks the URL of the email received to complete the official registration (completed).
↓
After completing the registration, you will receive an email with the subject "[Vessel Hotels] Thank you for registering as a member." -
I registered as a member, but I haven't received an email with the subject "[Vessel Hotels] Temporary Registration Completion Email".
The following causes are possible:
・You entered the wrong email address when registering.
・Your registered email address has been set up as spam.
→If you have spam filters set up, please check the various settings as they will differ.
When registering the email address to receive the email,
vessel-hotel@vessel-group.com
Please set up your device to receive this email.
Please check the above and try registering again.
If you have any questions, please contact the hotel. -
What should I do to unsubscribe?
To unsubscribe, please log in to My Page, click "Confirm / Edit Member Information", and select "Unsubscribe". Please note that the Points, history and personal information currently stored will be deleted when the withdrawal procedure is completed.
- About Points
-
When will the 1000 campaign points awarded for new member registration be awarded?
It will be granted immediately after membership registration.
-
When will Points be awarded?
It will be granted by the day after the check-out date of your stay.
-
How many Points can I Points for the room rate?
You can earn points equivalent to 7% to a maximum of 11% of your accommodation fee (excluding tax).
*The reward rate varies depending on your rank.
Example) Accommodation fee (excluding tax) 4,950 yen. If a 7% reward rate is applied: 347 points will be awarded.
*The decimal part is rounded to the nearest whole number. -
What can the Points be used for?
It can be used for accommodation fees (discount) or cash back.
-
Points Points I use?
It is possible to use it for accommodation discount from 1pt (1 yen).
-
Does the acquired Points have an expiration date?
Points earned as a new member are valid for six months from the date of acquisition.
Points awarded for accommodation are valid for two years from the date of award.
However, the expiration date of Points awarded during campaigns etc. may differ.
As long as the reservation is made within Points expiration date, it can be used even after Points expiration date.
Example) Points expiration date: January 31st
If you make a reservation by January 31st, you can use Points for reservations made after February 1st. -
Please tell me how to check the Points.
You can check your Points and membership rank by logging in to My Page.
-
Can I combine my personal Points with Points of my acquaintances/friends?
I can't summarise Points.
-
Will I receive Vessel Club Points even if I book through an external website (OTA, etc.)?
Bookings made through external websites (OTAs, etc.) are not eligible for Vessel Club Points. If you wish to earn Points, please make your booking through our official website.
- About membership rank system
-
How many member ranks do you have?
There are five.
Upon registering as a member, you will become a Regular Member, and as you upgrade your rank, you will become a Silver Member, Gold Member, Platinum Member, and Diamond Member. -
What are the conditions for ranking up?
If you earn Points as follows during the current fiscal year (April 1st to March 31st of the following year), your rank will be upgraded from the 2nd of the month following the month in which the points were earned.
[First-time registration] Regular Member
[Earn 2,000 points annually] Upgraded to Silver Member
[Earn 6,000 points annually] Upgrade to Gold Member
[Earn 10,000 points annually] Upgrade to Platinum Member
[Earn 30,000 points annually and stay 50 nights or more] Upgrade to Diamond Member status -
Will the membership stage once raised be lowered?
Yes. If your performance for the current fiscal year (April 1st to March 31st of the following year) does not meet the requirements, your stage will be lowered in the following fiscal year according to your performance for the current fiscal year.
[Silver Member] If you earn less than 2,000 points per year, you will be downgraded to a Regular Member.
[Gold Member] If you earn more than 2,000 points but less than 6,000 points annually, you will be downgraded to Silver Member.
If you earn less than 2,000 points per year, you will be downgraded to a regular member.
[Platinum Member] If you earn more than 6,000 points but less than 10,000 points annually, you will be downgraded to Gold Member.
If you earn more than 2,000 points but less than 6,000 points annually, you will be downgraded to Silver membership.
If you earn less than 2,000 points per year, you will be downgraded to a regular member.
[Diamond Member]
If you earn more than 10,000 Points but less than 30,000 Points annually, or if you earn more than 30,000 Points but Nights less than 50 nights, you will be downgraded to Platinum status.
If you earn more than 6,000 points but less than 10,000 points annually, you will be downgraded to Gold membership.
If you earn more than 2,000 points but less than 6,000 points annually, you will be downgraded to Silver membership.
If you earn less than 2,000 points per year, you will be downgraded to a regular member. -
Where can I find the rank?
You can check your Points and membership rank by logging in to My Page.
- Membership Benefits
-
I'm a Diamond member and booked a plan that included breakfast. Since I have a breakfast-free perk, can I get a refund for the breakfast cost?
The complimentary breakfast offer cannot be combined with a breakfast-included plan. Refunds are also not available. Please make your reservation for a room-only plan.
-
Does the complimentary breakfast for Diamond members also apply to accompanying guests?
The complimentary breakfast benefit applies only to rooms occupied by Diamond members. If a Diamond member has booked multiple rooms, the benefit applies only to the room occupied by the Diamond member. However, accompanying guests (including children) staying in the same room as the Diamond member are also eligible for the complimentary breakfast.
-
As a Diamond member, am I entitled to complimentary breakfast every morning, even if I'm staying for multiple nights?
Yes, we will provide complimentary breakfast during your stay.
-
Can the late check-out benefit be guaranteed?
Late check-out is available upon request at the front desk upon check-in, subject to availability and booking status on the day of arrival. We cannot guarantee it in advance. Advance confirmation is available for an additional fee as per each hotel's policy.
-
Can I guarantee the early check-in benefit?
We will give you priority only if the room is ready at the time of check-in. If you wish to guarantee early check-in in advance, an additional fee will be charged at each hotel.
-
Can the early check-in/late check-out benefits be used in conjunction with plans that have time restrictions?
If you book a plan with specified check-in and check-out times, such as a short-stay plan or a late-check-out plan, you cannot use the member benefits of early check-in/late check-out in conjunction with it. However, you can choose and apply whichever of the two conditions is more favorable.
-
Can I get mineral water if I make a reservation for a day trip?
Mineral water is provided only when using the facility and staying overnight.
Regardless of the number of nights, the gift will be given for Adults excluding children sharing a bed. -
The person who made the reservation is a Gold member, but the guest is not. In this case, will the guest receive member benefits?
No, member benefits are only available when the member makes the reservation and stays at the hotel themselves. Even if you book multiple rooms, the benefits apply only to the room where the member is staying.
-
I was a Gold member when I made the reservation, but I was upgraded to Platinum member upon arrival. In this case, can I use the Platinum member benefits?
No, member benefits are based on your membership rank at the time of booking. Even if your membership rank has been upgraded on the day of your stay, the rank at the time of booking will be used as the basis.
- About cash back
-
What are the ways to receive cashback?
You can choose from the following collection methods: bank transfer, convenience store pickup (LAWSON), bank ATM (Seven Bank), or Amazon gift certificate.
*Bank transfers may not be available from some foreign banks and some credit unions and trust banks.
*The maximum amount that can be received at a convenience store (LAWSON) is 27,000 yen. -
Please tell me about the flow of using cash back.
①After logging in as a member, click "Points Exchange" on your My Page.
Member login here
Click on "Exchange for products" under cashback, enter the number of Points want to redeem, and apply for cashback.
1 share = 6,000 points Cashback = 3,000 yen.
Example) 3 units = 18,000 points Cashback = 9,000 yen
* Regardless of the number Points you own, the maximum number of points you can use is 10.
②After applying, you will receive an email with the following subject line regarding collection within 1 to 7 days.
Subject: "[Vessel Hotels] Information on how to select your pick-up method"
From：hq_vesselhotels@vessel-group.com
*The email will be sent to the email address registered in your membership information.
③Log in to the cashback receipt page using the ID and password provided in the receipt information email.
Select your receipt method and follow the instructions on the page to receive your cashback.
*After logging in, the page of our affiliated company, Wellnet Co., Ltd., will be displayed. -
How many Points can I get cash back?
Cashback is possible every 6,000pt.
In the case of cash back, it will be 6,000pt = 3,000 yen. -
How many Points will be how many yen?
6,000pt = 3,000 yen.
You can cash back up to 10 units (60,000pt = 30,000 yen) for every 6,000pt. -
I have applied for a cashback, but is there an expiration date for the cashback?
If you do not collect the cashback within one month after receiving the email regarding receipt, it will expire.
-
Can I choose multiple delivery methods?
Example: 1,000 yen via bank transfer, 2,000 yen via convenience store pick-upYou can only select one receiving method.
- About paper Point Card
-
What will happen to Vessel Hotels Point Card (paper Point Card)?
With the transition to the Vessel Club, which was established in July 2021, the stamping service for Vessel Hotels paper Point Card will be discontinued on Tuesday, June 30, 2026.
<For customers with paper Point Card containing less than 10 Points >
Paper Point Card that have not accumulated 10 Points will become invalid on June 30, 2026.
<For customers who have a paper Point Card with 10 Points already stamped>
Paper Point Card that have accumulated 10 Points by June 30, 2026, will be valid for one year from the day after Points are accumulated and can be used as a free accommodation voucher.
The room types available for free stays are listed here.
