VESSEL CLUBベッセルクラブ
VESSEL CLUBベッセルクラブ
Have an important time at Vessel Hotels
To spend time
New hotel membership system
"Vessel Club" was born.
In addition to the conventional Points program
While listening to the voice of the customer
Services and benefits that are really needed
I will add it.
For you, your family, and the city
To the Vessel Club, which grows with you
Please look forward to it in the future.
Club member benefits
BENEFITS
1
Cash back is possible
Points program
For club members, for a room charge of 100 yen
7 Points (hereinafter pt) will be awarded.
Accommodation price can be discounted with 1 Points = 1 yen.
Save by staying
For the member who stayed, for the accommodation fee of 100 yen
7 Points (hereinafter pt) will be awarded.
If you become a Gold member, for a room charge of 100 yen
9 Points will be awarded.
About Gold members
Discount on accommodation price
You can use the accumulated Points for hotel discounts. 1pt = 1 yen, you can get a discount from 1 yen.
Enter at the time of reservation (can be changed on My Page after reservation)
cash
Cash back
Collected Points can be exchanged for cash.
It can be exchanged in units of 3,000 yen (1 yen = 2 points).
Please check here for how to use it.
[please note]
・You cannot apply for cashback alone. Accommodation reservations are required.
・" Points" and "cash back" cannot be used together when making a reservation.
・Once the cashback reservation is completed, the reservation details cannot be changed. If you want to change your reservation, please cancel your reservation and make a new reservation. Please pay attention to the cancellation policy when canceling a reservation.
1
reservation
Please make a reservation from the official website.
Log in or register as a new member
Please use it.
To Search
2
Accommodation
No procedure is required on the day of your stay.
Points will be awarded at checkout.
3
exchange
The accumulated Points can be used from the next reservation.
My page
2
Further enriched with Gold members
Rank system
If you become a Gold member, you will be able to enjoy even more services such as increasing the Points award rate!
Regular member
For accommodation charges (excluding tax)
7 %
Points (7pt for every 100 yen) will be awarded
Gold member
For accommodation charges (excluding tax)
9 %
Points (9pt for every 100 yen) will be awarded
With 8,000pts earned in a year
rank up
If you earn 8,000 points within the fiscal year (April 1st to March 31st), you will become a Gold member from April 2nd.
* If you earn 8,000pts without waiting for the end of the fiscal year, you will become a Gold member in advance from the 2nd of the month following the acquisition.
* If the Points earned are less than 8,000pt within the fiscal year (April 1st to March 31st), the stage will be downgraded from the following fiscal year (April 1st).
Points award rate
up
When the member rank goes up to gold,
Points award rate will increase from 7% to 9%.
Example) 7pt → 9pt per 100 yen of accommodation fee (excluding tax)
How to join
STEP
1
Join now
Register from the official website "New Member Registration".
No admission fee or annual membership fee is required.
You can register for free.
2
Temporary registration completion email
Receive
To the registered customer's address,
"[Vessel Hotels] Temporary Registration Completion Email"
You will receive an email.
3
Click on the URL
Main registration
Click the URL of the email you received and click
It will be the main registration. After registration is complete
"[Vessel Hotels] Thank you for registering as a member.
You will receive an email with the subject "Yes".
FAQ
FAQ
Overview
Points About
membership rank system About
cash back About
old Point Card About
reservations before June 30, 2021
- overview
-
Please tell me how to join.
You can join from "New Member Registration" on the official website.
-
Do I need an admission fee or an annual membership fee?
No admission fee or annual membership fee is required. You can register for free.
-
I don't have an email address, can I join?
You must register your e-mail address to join. If you do not have an email address, you will not be able to join.
-
Will the Points awarded be given to the guest?
no. It will be given to those who have registered as a member (email address registration) on the official website. If you wish to give Points to the guest, please register and make a reservation by yourself.
-
Will Points be awarded for all bookings made through the official website?
No. Package plans with air tickets and JR tickets on the official website are external products and are not eligible for Vessel Club Points.
-
When I applied for membership, I said, "This e-mail address has already been registered with another member. Please register another e-mail address."
You may have already registered as a member. In that case, please log in once to confirm, or prepare a new e-mail address and register.
-
Where can I find my membership information?
You can check it from "My Page" on the official website.
-
Do you have a membership card?
There is no membership card. You can check the details of Points from "My Page".
-
Can I participate in the new Points program without registering as a member?
No, I can not.
The new Points program is available only to customers who have registered as members.
Also, even if you have already registered as a member, if you make a reservation without logging in as a member, Points will not be awarded. -
Please tell me the flow of membership registration.
Customer "New member registration" Register on the screen
↓
An email with the subject "[Vessel Hotels] Temporary Registration Completion Email" will be sent to the registered customer's address.
↓
The customer clicks the URL of the email received to complete the official registration (completed).
↓
After completing the registration, you will receive an email with the subject "[Vessel Hotels] Thank you for registering as a member." -
I registered as a member, but I haven't received an email with the subject "[Vessel Hotels] Temporary Registration Completion Email".
以下の原因が考えられます。
・ご登録のメールアドレスを間違えて入力した。
・ご登録のメールアドレスに、迷惑メール設定がしてある。
→迷惑メール設定がしてある場合は、各種設定が異なりますので、それぞれの設定をご確認ください。
受信するメールアドレスの登録では、
vessel-hotel@vessel-group.com
を受信するよう設定をお願いいたします。
上記をご確認の上、再度ご登録をお願いいたします。
また、ご不明な場合は、ホテルにご連絡をお願いいたします。 -
What should I do to unsubscribe?
To unsubscribe, please log in to My Page, click "Confirm / Edit Member Information", and select "Unsubscribe". Please note that the Points, history and personal information currently stored will be deleted when the withdrawal procedure is completed.
- About Points
-
When will the new Points program be applied?
After registering as a member, it will be applied to reservations made from the official website after July 1, 2021.
-
When will the renewal campaign 1000pt given to new member registrations and existing members be given?
It will be granted immediately after membership registration.
-
When will Points be awarded?
It will be granted by the day after the check-out date of your stay.
-
How many Points can I Points for the room rate?
You can save 7% to 9% of the room rate (excluding tax).
* The grant rate varies depending on the rank of the customer.
Example) Room charge (tax excluded) 4,950 yen If 7% is granted: 347pt will be granted.
* Rounded to the nearest whole number -
What can the Points be used for?
It can be used for accommodation charges (discounts).
-
Points Points I use?
It is possible to use it for accommodation discount from 1pt (1 yen).
-
Does the acquired Points have an expiration date?
It is valid for 2 years from the Points acquisition date.
-
Please tell me how to check the Points.
You can check your Points and membership rank by logging in to My Page.
- About membership rank system
-
How many member ranks do you have?
There are two.
If you register as a member, you will become a regular member, and if you rank up, you will become a gold member. -
What are the conditions for ranking up?
If you earn 8,000pts during the current fiscal year (April 1st to March 31st), you will become a Gold member.
-
When will you rank up?
Rank up by earning 8,000pts in one year.
If you earn 8,000 points within the fiscal year (April 1st to March 31st), you will become a Gold member from April 2nd.
* If you earn 8,000pts without waiting for the end of the fiscal year, you will become a Gold member in advance from the 2nd of the month following the acquisition.
* If the Points do not meet the original stage criteria within the year (April 1st to March 31st), the stage will be down from the next year (April 1st). -
Will the membership stage once raised be lowered?
Yes. If the actual result of the current year is less than 8,000pt, the stage will be lowered in the next year.
-
What are the benefits of each member?
If you are a regular member, 7pt (100 yen / tax excluded) will be given according to the room rate.
If you are a Gold member, 9pt (100 yen / tax excluded) will be given according to the room rate.
Points can be used for accommodation discounts from 1pt (1 yen). -
Where can I find the rank?
You can check your Points and membership rank by logging in to My Page.
- About cash back
-
Please tell me about the flow of using cash back.
[How to use]
①Search for accommodation reservations.
Check the [Points] box in the "Points" section of the reservation details and enter the amount you wish to redeem.
② Enter the number of Points.
1 piece = 6,000 points used = 3,000 yen.
Example) 3 pieces = 18,000 points used = 9,000 yen
*Regardless of the number of Points you have, you can use up to 10 points.
After entering the quantity, click "Confirm registration details"
* Half of the registered Points will be cash back.
③ At the time of your stay, please receive the above amount at the front desk.
④At the time of receipt, we will issue a receipt of receipt, so please sign the receipt.
【Notes】
・After the reservation is completed, it is not possible to cancel the cashback only, change the cashback amount, or use Points. If you want to change your reservation, please cancel your reservation and make a new reservation. Please pay attention to the cancellation policy when canceling a reservation.
・Cashback can be used by those who have 6,000 Points (hereinafter referred to as pt) or more.
・You cannot receive only cashback. Hotel reservation and accommodation is required.
・"Discount Points" and "cashback" cannot be used together when making a reservation.
-
How many Points can I get cash back?
Cashback is possible every 6,000pt.
In the case of cash back, it will be 6,000pt = 3,000 yen. -
How many Points will be how many yen?
6,000pt = 3,000 yen.
You can cash back up to 10 units (60,000pt = 30,000 yen) for every 6,000pt. -
Where can I get cash back?
Cash back is available at all hotels.
However, cash back is not possible without staying.
After making your reservation, please use cashback from My Page. -
Can cashback be redeemed without staying?
No, I can not.
We will give you cash back when you stay.
After completing your reservation, select Cashback from My Page and receive your cashback at the front desk of your hotel. -
Can cashback be used in combination with Points usage?
No, it cannot be used together.
Cash back is possible only for reservations that do not use Points per reservation.
After completing the reservation once, select "Change / Cancel Reservation Details" of the reservation you want to cash back from My Page, and click "Click here for new registration" on the right if you want Points cash back. , Please enter the Points to cash back.
Also, please note that you cannot cancel the cashback or change to Points usage for the cashback usage of your reservation.
* It is possible to cancel the reservation itself. (Please note that the cancellation policy varies depending on the plan) -
How much yen can I cash back?
Up to 10 units (60,000pt = 30,000 yen) can be booked per reservation.
-
I made a reservation using cashback, can I cancel or change the cashback without changing the reservation?
you can't.
It is possible to cancel the reservation itself, but it is not possible to cancel only the cash back, change the cash back amount, or use Points for the reservation you received.
If you cancel your reservation, there will be no cancellation fee until the day before (the cancellation policy varies depending on the plan), but please be aware of any cancellation fees.
- About the old Point Card
-
What happens to the Vessel Hotels Point Card (formerly Point Card)?
<Customers with old Point Card >
Your old Point Card will be stamped for the number of nights for 5 years until June 30, 2026, only for in-house HP reservations, telephone reservations, and front desk reservations.
You can use it as a free accommodation voucher with 10 stamps.
Available for free nights Click here for room type
<Customers who do not have an old Point Card >
・ Reservations accepted by June 30, 2021
Only for in-house HP reservations, telephone reservations, and front desk reservations, we will issue a new old Point Card and stamp it for the number of nights.
・ Reservations accepted after July 1, 2021
There is no new issuance of old Point Card.
-
How long is the Vessel Hotels Point Card (formerly Point Card) valid?
The stamp of the old Point Card is valid until June 30, 2026.
* Please note that old Point Card that have not achieved 10 Points by June 30, 2026 will be invalid. -
I have a card that has accumulated 10 Points with the Vessel Hotels Point Card (former Point Card). Can I use it?
Yes. It can be used within the expiration date of one year from the day after the stamp reaches 10 Points.
-
I have a card that has accumulated 10 Points with the Vessel Hotels Point Card (former Point Card). What is the expiration date?
If you achieve 10 Points, it is valid only for one year from the day after the achievement date.
However, as a response to the spread of the effects of the new coronavirus infection, April 1, 2019-December 2021
Only Point Card that have achieved 10 Points by the 31st of the month will have their expiration date extended to 2 years from the day after the achievement date.
- For reservations made before June 30, 2021
-
I booked accommodation after 7/1 before 6/30 when the new Points program starts. What about the Points?
<Customers with old Point Card >
Only in-house HP reservations, telephone reservations, and front desk reservations will be stamped for the number of nights.
However, you will not receive the benefits of the new Points program.
<Customers who do not have an old Point Card >
Only for in-house HP reservations, telephone reservations, and front desk reservations, we will issue a new old Point Card and stamp it for the number of nights.
However, you will not receive the benefits of the new Points program.
